Terms of Service

• Dogs must be up-to-date on vaccinations and on flea/tick prevention.
• Dogs must be non-aggressive toward humans.
• Dogs under 12 months old are not accepted unless they have prior experience completing multi-mile hikes and are approved.
• Any history of reactivity, aggression, or behavioral concerns must be disclosed.

• Maximum of 3 dogs from the same household per group hike.
• Dogs that are reactive, not dog-social, or require special handling must book private hikes.
• We reserve the right to remove a dog from the group hike if safety requires.

• Dogs will be transported safely via crate or secured restraint system.
• Owners must provide a properly fitted harness or collar and a standard leash (no retractable leashes).
• Pickup/drop-off windows will be provided, not exact times unless otherwise agreed.

• Most hikes are typically 3 miles or less, depending on dog fitness level, weather conditions, terrain, and time.
• The duration, distance, and structure of each hike are at our sole discretion based on safety and the dog's condition.
• We reserve the right to shorten, modify, or cancel a hike at any time for safety reasons.

• Dogs remain leashed at all times.

• Hikes may be shortened, modified, or canceled due to extreme heat or cold, or severe weather conditions.
• Alternate services may be offered when appropriate.

• Dogs displaying aggression or unsafe/disruptive behavior may be removed from group hikes immediately.
• Continued issues may result in service suspension or a requirement to book private hikes.

• We are pet first aid certified and carry pet first aid supplies at all times.
• In the event of illness or injury, we will seek veterinary care immediately if necessary and make every effort to contact the owner prior to treatment.
• If the owner's primary veterinarian is unavailable, we are authorized to transport the dog to the nearest available emergency veterinary clinic.
• The owner is responsible for all veterinary costs incurred.
• By agreeing to our terms, the owner authorizes emergency medical treatment.

After each hike, owners will receive:

• Photos from the trail
• GPS tracking summary
• Brief report covering behavior, distance, and notes

• When authorized to pick up with no owner present, the owner agrees to provide safe access via key, lockbox, or instructions.
• We are not responsible for issues arising from faulty entry instructions.

• Dogs may return dirty or wet due to trail conditions.
• If a hose is available at the home, we will rinse off mud and debris and reduce excessive wetness before returning the dog inside.
• Dogs may still be slightly damp upon return.

How booking and payment work

• You choose your trail time first, then pay. Your time is held while you check out.
• If payment is not completed within 30 minutes, the hold is released automatically and the time becomes available to others. Nothing is charged.
• Payments are processed by Stripe. We never see or store your card details.
• Prices depend on the plan you choose and the number of dogs, and are shown before you pay.

Weekly and bi-weekly plans

• Your first adventure is charged when you sign up.
• After that, each adventure is charged automatically 24 hours before it takes place, which is the same moment free cancellation closes.
• Your day and time are held for you each week, or each fortnight, until you cancel.
• You can cancel at any time by replying to any booking email. Cancelling stops all future charges. Adventures already paid for still stand.
• If a card is declined, you will be emailed a link to pay with another. If it stays unpaid, that adventure may not go ahead.

4-Packs

• A 4-Pack is paid in full at the time of purchase and covers four adventures.
• You book the first when you buy, and receive booking links for the other three by email.
• Each link books one adventure and expires 90 days after purchase. If a link expires or you cancel a booked session, get in touch and a replacement will be issued.
• 4-Packs are non-refundable once the first adventure has taken place, and are not transferable to another household.

Cancellations and refunds

• Full refund for cancellations made more than 24 hours before an adventure.
• 50% refund for cancellations made less than 24 hours before an adventure.
• If an adventure is cancelled by The Barkside Trail, for weather or any other reason, it is refunded in full or rescheduled at no charge, whichever you prefer.
• Refunds are returned to the original payment method and usually appear within a few working days.